Protect yourself from telephone and e-mail scams


Fraud Protection
Members Credit Union will never authorize an outside company or organization to contact you by phone or internet to request account holder information.  If you should be contacted in such a manner, please hang up and call the credit union immediately.  If a credit union staff member contacts you for account information, we will offer you the opportunity to call us back at 622-6050 in Cos Cob, or 975-3866 in Stamford.

The credit union is alerted of attempted fraud situations that affect the financial industry on a regular basis.  We would like to pass on the information to you so you can be aware of what to look for in case you are approached by someone who wants to obtain your information and use it for illegal purposes.

SCAM ALERT!  One of our members received an e-mail from the National Credit Union Administration asking for debit card information.  This is a phishing fraud e-mail. Please don't give out credit union account information in reply to any e-mail.

E-mail and telephone scams are on the rise.  Never give out account or personal information to anyone requesting it via e-mail. 
Members Credit Union will never ask you to provide account information via e-mail.  If you should receive an e-mail requesting such information, contact the credit union immediately.  If you receive a telephone call requesting account or personal information, do not provide it unless you are initiating the telephone call. 

Current Fraud or Scam Alerts:

03-10-2008
A phishing e-mail was received by one of our members that had the subject line "Official Information for all Federal Credit Union customer!".  The e-mail came from the address aw-confirm@ncua.gov.  This is a fraudulent e-mail!!  It asks you to divulge your social security number, your debit card information and PIN.  Do not respond to this e-mail, it is a scam!


10-30-07 Scam Alert
A member received an email with a description From the National Credit Union Association Service.   This is a phishing scam.  If you reach this message it is not because the originator knows you are a credit union member, it is being sent out randomly.  Please delete it from your email.

07-05-05
A member was contacted by telephone informing them that they were being sued by a creditor for a past due balance.  The scam artist claimed to be from a law firm.  The member had not used this creditor recently and did not owe anything.  The scam artist had the members name and address and requested to verify the last 4 digits of their SS#.  The member was given the incorrect SS# and because of the nature of the call and the shock of the information, the member corrected the SS# information.  As soon as the scam artist had what he/she wanted, they hung up immediately.  Please be aware, identity theft is on the rise and in order for these criminals to obtain your personal and confidential information, they will use shock tactics to get what they want.  If you are contacted by someone asking for your personal information, ask for a number where you can return their call.  Contact the creditor directly to find out the true situation.  Only give our personal or confidential information if you have initiated the call yourself.

06-20-05
Phishing Alert
Beware of Unauthorized E-mails from NYCE
Some cardholders have received fraudulent e-mails that appeared to have come from NYCE with the heading "Your NYCE ATM/Debit Card has been deactivated."  The e-mail contains a link taking readers to a site that resembles the NYCE website.  Please be advised that these e-mails are not being sent by NYCE and that NYCE's website is not contained within the e-mail.  If you receive an e-mail similar to this, immediately delete the e-mail, do not provide any information and contact the credit union immediately.
 
05-31-05
Phishing Alert
As phishing scams are becoming a way of life on the Internet, CUNA (Credit Union National Association) again is reminding credit unions--as well as members and consumers--that the association will never use e-mails to solicit credit union username, password, PIN number, or other personal identity information.  An e-mail was being distributed that appeared to be from CUNA and contained the subject line, "In attention of all Credit Union customers!" Emails included a "re-scripted" fraud alert text box.  The alert was written to appear as if the Credit Union National Association was requesting the information to assist in fraud prevention. The email apparently originated in China. CUNA was working with the Federal Bureau of Investigation to shut down the information collection site.

05-23-05
"Phishing" scam. 
It is called "Phishing" because the individuals involved are fishing for confidential information.  Sometimes they are lucky enough obtain information that can be used fraudulently.  The e-mail appeared to be from NCUA (the credit union federal regulator).  The false e-mail asked the recipient to click on a link to verify their credit union account number and PIN, along with other personal information.  NCUA does not ask for such information.  Anyone who receives an e-mail that claims to be from NCUA and asks for account information should consider it to be a fraudulent attempt to obtain personal and confidential information.  If you have responded to such an e-mail, please notify the credit union immediately.

03-10-2008
A phishing e-mail was received by one of our members that had the subject line "Official Information for all Federal Credit Union customer!".  The e-mail came from the address aw-confirm@ncua.gov.  This is a fraudulent e-mail!!  It asks you to divulge your social security number, your debit card information and PIN.  Do not respond to this e-mail, it is a scam!

Identity Theft 
is becoming a huge consumer problem. 
Do you know how to protect yourself?
Take a few minutes to review 
some sound advice in Anytime Advisor today.